With the announcement that BT is to switch off the ISDN network by 2025, it seems that the technology that has carried voices down landlines since 1876 will soon cease to exist. What this means for the millions of businesses that are still using the technology remains unclear. What is clear, however, is that for any business looking to invest in their communications infrastructure, the smart choice is VoIP.
VoIP or voice over internet protocol is the technology that allows phone calls to be made over the internet. If you’ve ever used Skype, WhatsApp or Facebook Messenger to make a phone call to a friend or family member, then you’ll already be familiar with how similar the experience is to that of a traditional phone call. What you may not be aware of, however, is the significant advantages over a traditional phone service that a VoIP package can provide. Benefits include:
No initial set up costs:
No engineer visit to install a new landline to the premises is required, there’s no activation fee and no lengthy wait for the service to become live.
Significantly cheaper call rates:
Perhaps the most attractive advantage to any business that uses a phone as part of their day to day is that call costs are significantly cheaper; for both domestic and international phone calls.
Same service from any location:
VoIP enables you to work from anywhere and provide the same experience to your customers. With the use of tailored apps, you can work wherever there is an internet connection.
Enhanced call routing options:
Setting rules for different callers is a simple endeavour and no separate line is required. If you want to set different rules for international callers, for example, a few clicks is all it takes to change what the caller hears.
Integration of communication platforms:
With VoIP it is easy to integrate chat, instant messaging and email into one user area. Allowing business to more efficiently manage contact with customers across all platforms.
Fast changes at your fingertips:
Users of VoIP are able to change features, messages and services dynamically through their app.
Whether you’re a new business assessing your options or an existing business still reliant on a good old-fashioned landline, VoIP can offer a plethora of options to optimise your telephony requirements. Not only that, but you’ll be safe in the knowledge that you’ve future proofed your systems prior to the big switch off in 2025.